General FAQ |
| Question: Why do I need to register? |
Answer: Full sized content is only available to members with advanced access. You need to be registered in order to advance your membership
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| Question: How do I register? |
Answer: Go to "Register" at the top of the page and fill out the required fields (and the optional ones if you want to).
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| Question: How Do I login? |
Answer: Go to "Log in" at the top of the page, submit your username and password and check "Remember Me" so you will be logged in on the site if you should leave it.
IMPORTANT:Cookies must be enabled and the cookie from this site must not be deleted in order to use "Remember Me".
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| Question: Why can I not login? |
Answer: Please ensure you have registered your required username, and are using the correct log in details. If you are still experiencing problems contact support..
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| Question: How do I change my password? |
Answer: Please visit your User Control Panel in the forums, and select the Change Password. link
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| Question: What if I forget my password? |
Answer: On the log in page (just above your log in details) click "I've forgotten my password!"
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| Question: What are cookies? |
Answer: Cookies are a plain text piece of data that is sent from a website and is put on to your computer.
Cookies usually allow a user to leave and return to the site without having to login again as well as your personal site settings.
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Cover Gallery FAQ |
| Question: How Can I Download Full-Sized Images? |
Answer:
There are two ways both are explained in this post: Accessing Full Sized Images.
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| Question: All of the images have a watermark on them, why? |
Answer: The intermediate images are all watermarked, as these are just a preview image. To download the full version, left click on the watermarked image, and a new window will open with the full sized image. Full sized images are very large, so depending on your internet connection, may take a while to download. Once the image has finished downloading, right click on the image, and select 'Save As'. Alternatively you can click the download button in the file information.
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| Question: I have already paid, but I keep being taken to a payment page, and can not download the full sized images, why? |
Answer: Please firstly make sure you are logged in. You must be logged in, so that you can be identified as an existing advanced member. If you are logged in, please check you are in one of the advanced groups. You can see this information in the top right window of any page. Member/guest/validating/banned groups do not have access to the gallery images. If you are not in an advanced group, but should be, please contact an administrator. If you are in an advanced group, then try a hard refresh on the download page of the image you are trying to download. This is usually done by holding down CTRL and pressing F5. If you are still unable to download, then you will need to delete your HiRes browser Cookie. If you are unsure how to do this, please see this link. If you are still not able to download after trying all of the above, then please contact an administrator.
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| Question: Why doesn't a new window open with my full sized image? |
Answer: The most probably cause of this, is pop up blocking software, preventing a new window from opening. Please try adding www.hirescovers.net to your list of trusted sites, or using the download button in the file information. Please refer to the creators of your pop up blocking software for more information.
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| Question: Why do all of the images have a red x, instead of the image? |
Answer: Please check your firewall is not preventing images from displaying. Try adding www.hirescovers.net to your list of trusted sites. Please refer to the creators of your firewall software for more information.
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| Question: How do I save a picture to "My Favorites"? |
Answer: Click on a picture and click on the "picture info" link ( ); scroll down to the picture information set and click "Add to favorites".
IMPORTANT:Cookies must be enabled and the cookie from this site must not be deleted.
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| Question: How do I Like an image? |
Answer: Click on a thumbnail and go to the bottom and choose Like This.
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| Question: How do I post a comment for a picture? |
Answer: Click on a thumbnail and go to the bottom and post a comment.
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| Question: How do I upload a file? |
Answer: Go to Upload in the gallery and click "Browse," find the file to upload. Click "open." Complete the fields for the images information and click "Submit".
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| Question: I have successfully uploaded, but I can not see my image, why? |
Answer: Unless you are in a designer group, all uploads have to be approved by a moderator. Please leave at least 24 hours before contacting a member of staff.
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| Question: My upload was rejected, how should I replace it? |
Answer: Please read carefully the reasons for rejection. Once you have modified your image, locate your rejected image in the Rejected Submissions gallery and click on the thumbnail. Underneath the preview image, click Replace File. A moderator will then approve it for you.
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| Question: My upload failed, as it was too large? |
Answer: Uploads are restricted to 10mb per file. Please make sure you save you jpg image at less than 10mb. If you are not sure how to do this with Photoshop, please see the question below
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| Question: My upload failed, as it was not 300dpi? |
Answer: All covers and labels MUST be uploaded at 300dpi. This is so the image prints to the correct size. If you are having problems saving a file at 300dpi in Photoshop, and keeping it below the 10mb threshold, then please try this:
Save your cover or label in Photoshop, using the Save For Web option (CTRL + ALT + SHIFT + S).
Open the saved cover or label jpg into Photoshop (It will now be 72dpi).
Select Image -> Image Size, from the top menu. In the image size window, take note of the current dimensions (ie 3118 px x 1748 px).
Change the Resolution from 72 Pixels/Inch to 300. This will also resize the Dimensions, so now change the resolution back to what it originally was (ie 3118 px x 1748 px). Your image size should now be the correct resolution and 300dpi.
Now all you have to do is save as normal (File - Save As - JPEG and Quality 10). Your image should now be a fraction of its original filesize, but still the exact same quality.
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| Question: What type and size of a file can I upload? |
Answer: Please make sure your cover or label is in jpg format, and saved as RGB, not CMYK. CMYK files will not display. All uploads are restricted to 10mb.
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| Question: What resolution should my upload be? |
Answer: All images must be 300dpi,
Standard Cases
Single Amaray = 3240 x 2175 (170 spine)
Double Amaray = 3305 x 2175 (235 spine)
Triple Amaray = 3384 x 2175 (314 spine)
4-5 Disk Alpha = 3508 x 2175 (438 spine)
6-7 Disk Alpha = 3661 x 2175 (591 spine)
Slim Cases
ThinPak Single = 3150 x 2175 (80 spine)
ThinPak Double = 3180 x 2175 (110 spine)
Slimcase 3-4 = 3240 x 2175 (170 spine)
Slimcase 5-6 = 3370 x 2175 (300 spine)
Slimcase 8 = 3395 X 2175 (325 spine)
Slimcase 10 = 3460 X 2175 (390 spine)
Slimcase 12 = 3520 x 2175 (450 spine)
BluRay
3106x1748 (59 spine) (1,2 Disc) Viva Elite Case
3114x1762 (Single and Double 6mm spine)
3116x1762 (70 spine) (1 Disc) Vortex Case
3118x1748 (143 spine) (US standard, 1,2,3 Disc) Viva Elite Case
3142x1748 (165 spine) (4,5,6 Disc) Viva Elite Case
3154x1748 (177 spine) (4,5,6 Disc) Viva Elite Case
3165x1748 (143 spine) (1,2,3 Disc) Viva Elite Case
3173x1762 (127 spine) (Europe Standard) Vortex Case
3189x1748 (167 spine) (4,5,6 Disc) Viva Elite Case
3190x 1762 (146 spine) (4/5/6 Disc) Viva Elite Case
3206x 1762 (170 spine)
3216x 1762 (3, 4, 5 & 6 disc 14mm spine)
3234x1762 (186 spine) (3,4 Disc) Vortex Case
3260x1748 (284 Spine) (7,8,9,10 Disc) Viva Elite Case
3305x1762 (257 spine) (3,4,5,6 Disc) Vortex Case
Other
Label = Min : 1400 x 1400 Max : 1600 x 1600
DVD Insert = 1450 x 2150
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| Question: What's "Album List"? |
Answer: This will show you the entire category you are currently in, with a link to each album. If you are not in a category, it will show you the entire gallery with a link to each category. Thumbnails may be a link to the category.
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| Question: What's "Last Uploads"? |
Answer: This feature shows the last uploads to the site.
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| Question: What's "Last Comments"? |
Answer: This feature shows the last comments along with the files posted by users.
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| Question: What's "Most Viewed"? |
Answer: This feature shows the most viewed files by all users (whether logged in or not).
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| Question: What's "Most Liked"? |
Answer: This feature shows the images Liked the Most times by users.
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| Question: What's "My Favorites"? |
Answer: This feature will let a user store a favorite file in the cookie that was sent to your computer.
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Payment FAQ |
| Question: How much is a subscription, and what do I get? |
Answer: 1 years subscription is 22 GBP (approx 25 EUR or 31 USD). Other subscription lengths are available. For this, you will receive full access to the galleries.
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| Question: Why do I have to pay a subscription? |
Answer: There has been many debates regarding this. We used to run on donations, but the site was growing so fast, the donations were not covering the server costs. It was either charge a subscription, or close the site down.
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| Question: Why do you charge using GPB |
Answer: As we are based in the UK, we use Sterling as the sites currency.
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| Question: I have already paid, but I keep being taken to a payment page, and can not download the full sized images, why? |
Answer: Please firstly make sure you are logged in. You must be logged in, so that you can be identified as an existing advanced member. If you are logged in, please check you are in one of the advanced groups. You can see this information in the top right window of any page. Member/guest/validating/banned groups do not have access to the gallery images. If you are not in an advanced group, but should be, please contact an administrator. If you are in an advanced group, then try a hard refresh on the download page of the image you are trying to download. This is usually done by holding down CTRL and pressing F5. If you are still unable to download, then you will need to delete your HiRes browser Cookie. If you are unsure how to do this, please see this link. If you are still not able to download after trying all of the above, then please contact an administrator.
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| Question: How long will I have to wait for my membership to be upgraded, after I have paid? |
Answer: You will have to wait until notification of payment has been received. Your membership will then be upgraded manually (usually within 2 hours, but up to 24).
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